Social Media Project Assignment Example | Topics and Well Written Essays - 1250 words

Social Media Project - Assignment Example The topics circled to address customer trust issues are wide ranging from the employees, product launch and customer service. However, the core problem identified is the customer care and after sales services as highlighted by the selected posts below. The negative perception by customers makes one wonder why Wal-Mart is still the largest retail chain in the world. A key profit determinant would be improvement in the public relationship area for it would multiply their current earnings based on the obviously large number of dissatisfied customers which must be the fraction enjoyed by its competitors. No. Date Feedback 1 12th 04/2012 Webersouza Flamengo: Always admired Wal-Mart till it came to Brazil and got hired. Disappointed because it segregates customers and employees according to its own preference. He was fired. 2 11th 04/2012 Kimberly Smith Higashi: Wal-Mart had a grand opening in San Jose L.A and totally forgot it’s all about customers who were neglected and felt disap pointed for attention was reserved to Wal-Mart executives and Employees. 3 11th 04/2012 Sandy H. Parker: Disappointed by Wal-Mart Online order services because her order was delayed and moved to a later delivery date and the customer care did not have courtesy to inform her. 4 10th 04/2012 Ben R. Dazzle: He claims Wal-Mart is the worst thing to ever happen in USA because it uses child labor from immigrants as well as chokes down small family retail businesses. 5 9th 04/2012 The worst store to buy a computer: Wal-Mart only cares before it gets your money then changes. Their goods do not reflect the warranties thus when defective, consumers end up suffering. Wal-Mart does not investigate the sources of its products. The above 5 posts represent a summary of 30 posts evaluated from the start of March this year to the current day. The main issues of concern can be diagrammatically represented in a pie chart as follows. The leading was dissatisfied customers from poor after sales services which included purchase of faulty products that were not accepted back in exchange by warranties and guarantees. The employees were not effective in advising the customers on how to service and maintain some of the purchased products. No one really cared after money was exchanged for a product reason being they had many more people to serve. Poor customer care was also an issue especially with regards to low effectiveness and efficiency in the customer service department. Delays and inconveniences highlighted this segment, many a times causing embarrassment to the customers. Majority vowed never to come back in these incidences. Misplaced marketing vision is best defined at new outlet launches where the attention seemed to be given to the executives and staff members thus making consumers feeling unwanted. The store also pays more attention in marketing themselves rather than what they offer to the consumers. Adverts should show a substantial content of what brings people into the stores; the products and services, rather than magnificent buildings and smiling employees. Weak employment policies refers to the child labor issues with focus on foreigners, low pay packages to employees, poor working conditions which make employees tired and thus impacting on customer interactions in a negative way. It is evident from the site that Wal-Mart has done little to explore social media options as well as collect electronic

Critically evaluate the statement that the objective of portfolio Essay - 1

Critically evaluate the statement that the objective of portfolio investment is to minimise risk with examples, and discuss the differences between systematic and unsystematic risk - Essay Example Unsystematic risk on the other hand is specific to a particular industry and can only b controlled through proper diversification or portfolio management strategy. The following pages describes the two types of risks and critically analyzes the statement that objective of portfolio diversification is to minimize risk. Systematic risks are the macro risk and affect all sectors and all industries in a market (Back, 2010). This risk cannot be minimized by an investor through portfolio diversification. From the company’s view point this risk cannot be controlled by the company. This type of risk is both unavoidable and impossible to predict (An, 2007). Such type of risk is impossible for the company to control. Another type of risk is the unsystematic risk. Systematic risks are the risks that arise due to the influence of external factors that are beyond the control of an organization (Chance and Brooks, 2015). Since these types of risks are beyond the control of an organization so these risks do not affect a particular organization but affects all types of organization that are present in the market. The organization cannot plan in advance for such type of risks. Such types of risks are macro in nature and have its impact across the market spectrum irrespective of the industry or sector types (Fouque and Langsam, 2013). The systematic risks can be of various types and can be further subdivided into Interest rate risks, Purchasing power risk and Market risk. Interest rate risk: Interest rate risk is mainly associated with debt instruments and refers to the variability of interest rates from time to time. Interest rate risks can be further subdivided into price risk and reinvestment rate risk (Gai, 2013). Price risk as the name suggests is the risk that is associated with the probable fall in the price of shares or any other commodity in the future. Reinvestment risk is the risk that is

Performance management Dissertation Example | Topics and Well Written Essays - 1000 words

Performance management - Dissertation Example The project aims to bring forth how performance management has evolved as a necessary tool in improving and enhancing productivity of employees in organizations. The organization chosen for the study is Saudi Telecom Company.Saudi Arabia has demonstrated rapid demographic changes which accounts as its main determinant of political and economic stability. In particular, it is the ability of a nation to develop its human resources that determines the success of its organizations in the long run. The main purpose of the study is to show that employee performance in Saudi Telecom has increased and has improved by the implementation of its system of performance management. Saudi Arabia represents the largest proportion of nationals in the nation’s labor force. The presence of a huge proportion of the population in the labour force of Saudi Arabia is one major reason for organisations to practice and implement performance management (Looney, 1991). Saudi Telecom Company is considere d to be the leading national provider of telecommunication services in Saudi Arabia. Established in the year 1998, the company has gradually transformed its business from that of a government system to a recognised commercial business. The company’s clear emphasis on strategies focuses on reorganisation and the development and re-skilling of its staff and the development of processes to cater to meeting its customer needs and requirements (Saudi Telecom Company, 2011). ... The company also enables managers from other organisations to take part in the program for developing and improving their own performance (South Texas College, 2006, p.26). The present research seeks to understand the effectiveness of the system on the performance of employees and the organisation. The performance would be evaluated in the areas of human resources, financial issues, management and leaderships, organisation behaviour, communication and personal development. Research Question The research question for the study has been provided below. To what extent has the performance of employees improved in Saudi Telecom Company by implementation of the system of performance management? There is a positive relationship between performance and productivity of employees in organizations. The answer to this question would reveal the extent to which this purpose can be fulfilled. It would also throw light on the fact that business goals and objectives can be met through the implementat ion of proper performance management plans. Moreover, the answer would help the organization to plan its system of performance appraisal. The result of the study would help to identify areas which need to be addressed due to poor performance and also the areas of good performance which need to be improved. The results would also help to recognize and reward the performance of employees (Kota, n.d., p.16). Research Aims and Objectives The research paper would deal with the impact of performance management in the performance of employees in Saudi Telecom. In this regard, it would present different aspects of performance management and the way it influences performance of individuals. Based on the research question that

Sexual Orientation Essay Example | Topics and Well Written Essays - 500 words

Sexual Orientation - Essay Example The legal rights of homosexual couples is often the first subject touched upon in the argument for the legalization of gay marriage. The Fourteenth Amendment of the United States Constitution declares that states are prohibited from altering the privileges and rights of American citizens, including marriage (Walzer 56). When individual states attempt to make gay marriage illegal, they go against this amendment; these states deny rights based on sexual orientation, which is prohibited by the Constitution. As such, many states have offered homosexual couples the opportunity to join in civil unions, legal bindings that are similar to marriage, though they often do not come with the same perks, such as adoption or aspects pertaining to financial security. According to people that are against gay marriage, the institution of marriage can only be between a man and a woman. Most people back this up with religions and biblical scriptures, claiming that it simply is not right for a same-sex c ouple to be romantically involved with each other (Fejes 217). Due to this, it is considered to be a sin for a homosexual couple to exist, let alone for the couple to become married.

Political Party and Internet Essay Example for Free

Political Party and Internet Essay HARATAL In modern strife torn state hartal has become a common affair. It is observed at the call of a political party or parties to press their demand to protest against the corruption, misuse of power and the evil deeds of the ruling party. Sometimes students and people of a locality call hartal to express their demands. On a hartal day normal course of life is stopped. All means of transport and vehicles do not move on the roads. People are to take a lot of troubles to attend their offices. They go on foot as vehicles are not available. As a result the attendance is very negligible in the offices, factories, industries and shops. The economy of the country suffers a heavy loss. Mills, factories, industries and shops stop their work. All the business centers, markets and shop remain closed. The supporters in favor of hartal bring their procession. Often clashes occur between the police and the picketers. Sometimes clashes take place between the supporters of the opposition and the ruling political parties which result in some deaths. On a hartal day the sufferings of the people know no bound LOAD SHEDDING Load-shedding is the suspension of electricity supply on certain lines when demand is greater than the generation. It occurs when the generation of power is less than the demand. Besides, unplanned distribution and illegal connection of electricity are also responsible for it. It creates various serious problems. The students are affected by it if it occurs at night. They sit idly in the dark closing their books. They suffer terribly owing to load-shedding on the night before their examination. Mills, factories, industries, all academic and socio-economic institution seriously suffer due to it. It seems that everything comes to a standstill and so life becomes rally painful. In a country like ours it is very difficult to solve the problem of load-shedding. Yet we can go a long way by establishing new power plants, ensuring planned distribution, reducing system loss and checking illegal connections. If these are ensured, we may expect to get rid of the curse of load-shedding. Governme nt should also take effective steps in this regard. Computer The computer is one of the most brilliant gifts of science. This device was originally developed by Charles Babbage. Most countries have developed fast due to computerization. Writing a program is essential for a computer. Speed, accuracy, reliability, and integrity are the main characteristics of a computer. Many of the routine activities today at home and in business are done by computers. The computer has proved a friend and servant of science, technology and industry. Most offices, shops, factories and industries use computers. The Internet is a storehouse of information. The computer is boon to all. Telecommunication and satellite imageries are computer based. Computer has made the world a global village today. The Internet The information system of the world has become globalized with the magical touch of internet. Like a spider-web the Internet has spread its interconnected link with tens, hundreds or even thousands of computers. And it has enabled them to share information and communication with one another widely, effectively and inexpensively.The Internet has made it possible for people all over the world to bring the information and communication system within their palm. The Internet has brought new opportunities to government, education and business. Governments use the Internet for internal communication, distribution of information and automated tax processing. Bangladesh as a developing country does not have access to the Internet in all spheres. Still internet here has some access to the business world and the banking system. Educational institutions also use the Internet to some extent. Internet here also allows a great variety in digital entertainment. People can enjoy music, movie, gaming, chatting with friends, sharing views and ideas about world affairs just by pressing few keys. We hope that we will get full-fledged access to the Internet, an international computer network, to make our Bangladesh a developed and prosperous country. TRAFFIC JAM Traffic jam is one of the most irritating problems in bangladesh. It has taken a very serious shape in city areas.This problem is the result of rapid growth of population and the increasing number of vehicle. In proportion to our population, roads have not increased. Moreover, cities are full of rickshaw and rickshaw pulles do not follow the traffic rules never maintain a queue while waiting to proceed. Untimely loading, unloading of goods of trucks, unauthorised markets by the road side, unwise parking to vehicles, public meeting, processions etc. Generally cause traffic jam. Narrow roads in another cause of traffic jam. Most often traffic jam occurs at office time and also at the time when the officer break. Sometimes traffic jam is so heavy that it blocks half a kilometre. It kills our valuable time and cause great suffering to the dying patients being carried in the ambulance. However, this problem can be solved by adopting some measures. Well planned spacious road should be constructed. one way movement of vehicles should be introduced.Traffic rules should be imposed strictly so that the drivers are bound to obey them. The number of traffic police should be increased.

Physiology - Rabbit Ileum Essay Example for Free

Physiology Rabbit Ileum Essay The isolated intestinal smooth muscle preparation is one of the classical preparations in physiology and pharmacology for bioassays, or the study of drug action and autonomic control of motility. This preparation is included in many in-house laboratory manuals of various colleges and universities around North America, and in some commercially prepared manuals deal ing with physiology and pharmacology (e. g. Nicpon-Marieb, 1981). Basically, the method presented in this report is a modification of the original Finkleman preparation (Finkleman, 1930) for the study of the autonomic control of intestinal motility. What is different about our approach is the method of mounting the preparation and the method of stimulation of the sympathetic nerve. The classic way of mounting the piece of intestine is to suspend it vertically in a muscle bath between an aeration tube and a recording lever. The problems with this technique are (1) stress placed on the intestine when the chamber is emptied during the process of changing solutions, and (2) difficulty in stimulating the sympathetic nerve due to the fact that the preparation is totally submerged in a physiological saline solution. We have overcome these problems by mounting the segments of gut horizontally in a shallow muscle bath. As a result, less stress is placed on the intestine during changeover of solutions, and it is easier to manipulate and to stimulate the sympathetic nerve contained within the mesentery. Also students find i t much easier to mount the preparation in the horizontal bath and are less likely to stretch the muscle preparation in the process. With these modifications we have improved the student success rate from 50-60% to 90-100%. Large recordings of the muscle contraction, such as those shown in Appendix A, are easily obtainable using a kymograph and simple lever system. In fact, another advantage of this exercise is that it does not require expensive recording equipment.

Management within McDonalds

Management within McDonalds This report include a background of McDonalds, explanations of the topics from the weekly lecture slides, which of these option can consider to McDonalds, what option can be consider differently and a summary. McDonalds is one of the leading restaurant chains in the world, touching the lives of people everyday. The long journey of the burger brand started in 1940, when two brothers, Dick and Mac McDonald opened the first McDonalds restaurant in San Bernardino, California. Initially, they owned a hotdog stand, but after establishing the restaurant they served around 25 items, which were mostly barbequed. It became a popular and profitable teen hangout. In 1948 the brothers closed and reopened the restaurant to sell only hamburgers, milkshakes and French fries. As per the information of the McDonalds history, the major revenue came from hamburgers, which were sold at a nominal price of 15 cents. The restaurant gradually became famous and the McDonald brothers begin franchising their restaurant in the year 1953.The first franchise was taken by Neil Fox and under it; the second Mc Donalds restaurant was opened in Fresno, California. It was the first to introduce the Golden Arch design. The third and fourth restaurants were opened in Saginaw, Michigan and Downey, California, respectively. The latter is the oldest Mc Donalds restaurant still in operation. In 1954, an entrepreneur and milkshake-mixer salesman, Ray Kroc, acquired the franchise of McDonalds restaurant for outside California and Arizona. In effect, Kroc opened his first and the overall ninth restaurant in Illinois, Chicago, and gave birth to Mc Donalds Corporation. In 1958 the restaurant chain sold its 100 millionth hamburger. In 1960, Kroc renamed his company as ‘McDonalds Corporation. In 1961, Kroc convinced the McDonald brothers to sell the business rights to him for a sum $2.7milion. Later that year, the Hamburger University was opened, which gave away McDonalds restaurant Bachelor of Hamburgology degrees to students. In 1963, the mascot Ronald McDonald was born as a part of a marketing strategy in US. In 1967, the first restaurant outside US was opened in Richmond, British Columbia. In 1974, the 3000th restaurant opened in Woolwich, United Kingdom, which is the first of the country. Happy Meal was introduced in US in 1979. In 1984, the company became the main sponsor of the Summer Olympics. The year was also marked by the death of Ray Kroc. In 1988, the first restaurant opened in a communist country in Belgrade, Yugoslavia, followed by the first Soviet restaurant in Moscow (1990). In 1992, the largest McDonalds was opened in Beijing, China, having over 700 seats and was later demolished. In 1993, the first sea-going restaurant was established, aboard the Finnish Cruise-ferry Silja Europe, sailing between Helsinki and Stockholm. In 1994, McDonalds bagged the Catalyst Award for its program for ‘fostering leadership development in women. In 1996, the first Indian restaurant was opened. In 2003, the company launched the ‘Im lovin it campaign. In 2005, McDonalds started its McDelivery service in Singapore. In 2006, the chain announced that it will publish nutritional information on its packaging of all its products, for the benefit of the customers. Considering the huge success and brand McDonalds has become, the food chain is spread across the world in almost all the major cities of the globe. Being economic and user friendly, the success rate of the company cannot be doubted. These are some issues and a briefly background of them. Data Delivery is all about effectively delivering business data both structured and unstructured -to people. That doesnt mean just some of it, but all of it. Data Delivery solutions enable companies to do just that with selectivity, integrity and control to executives, associates, customers, suppliers and business partners. Data Delivery recognizes that the universe of data critical to the business extends beyond a data warehouse and BI analytics. It also includes integrated reporting solutions, regulatory compliance and risk management reporting, master data and meta-data management and data quality management and governance. The purpose of RCG ITs solution is to establish the data delivery infrastructure, data management practices and data delivery processes for disseminating essential business information. Why BI project fail: Too many Business Intelligence (BI) projects fail to deliver on their promises because expectations are frequently not met, and the hard measure of success, Return on Investment (ROI), either goes unmeasured or falls woefully short. Its no good pointing the finger of accusation at the soft ware vendors or at consultants, organizations have a responsibility to their employees and stakeholders to make sound investments and maximize ROI, and in this respect many BI projects must be re-evaluated. When BI implementations that fail to deliver the anticipated ROI, there are a number of possible explanations. There is a chance that expectations will have initially been set unreasonably high, in which case the project was really doomed from the start. Management change: You must address the whole business change, not just the individual components. Business change is complex because of the interdependencies between the business environment, the organisation, its people and supporting technologies; any change in one aspect will affect one or more of the others. Cultural change is the most important consideration. For example, about 80% of the effort and resources required for successful IT-related change are or should be deployed on the soft aspects of business change, such as changing behaviours and providing training at the right time; only 20% is required for the IT.Similarly, the cost of a new building is only a small part of the total cost of change required for new ways of working. Risk Management: Risk management includes, proactive and reactive planning, triggers, monitoring and control, risk combination, Monte Carlo distribution, RM is an integral part of the overall process of Project Management Acceptable Policies: An Acceptable Use Policy (for email usage) is an official company statement on how it expects its own employees to conduct messaging on its own businessemail system. The policyshould detail the companys position on how its email users should conduct communication within and out with the company, whether for business or personal use. What are the impacts of the IT security breaches: For many businesses, the internet has replaced traditional paper-based ways of exchanging information. However, the Internet brings its own security issues which businesses must consider. People from both inside and outside business may try to gain unauthorised access to applications and information, compromising data and applications, either unintentionally or maliciously. One of the commonest security breaches is the mishandling of log-in details or passwords by employees. Typical instances of security breaches occur when passwords are written down, shared with other people or not changed frequently Globalization: There are many different definitions of globalisation, but most acknowledge the greater movement of people, goods, capital and ideas due to increased economic integration which in turn is propelled by increased trade and investment. It is like moving towards living in a borderless world. There has always been a sharing of goods, services, knowledge and cultures between people and countries, but in recent years improved technologies and a reduction of barriers means the speed of exchange is much faster. Globalisation provides opportunities and challenges. Bigger markets can mean bigger profits which leads to greater wealth for investing in development and reducing poverty in many countries. Risk: In business today, risk plays a critical role. Almost every business decision requires executives and managers to balance risk and reward. Effectively managing the business risks is essential to an enterprises success. Select System: Select Information Systems is an established IT Consultancy with a large portfolio of private and public clients. Many Clients are using software which designed and developed to satisfy their demanding, business requirements, employing technologies which integrate with their chosen, existing IT architecture. Outsourcing: Outsourcing is contracting with another company or person to do a particular function. Almost every organization outsources in some way. Typically, the function being outsourced is considered non-core to the business. An insurance company, for example, might outsource its janitorial and landscaping operations to firms that specialize in those types of work since they are not related to insurance or strategic to the business. The outside firms that are providing the outsourcing services are third-party providers, or as they are more commonly called, service providers According to globalization, McDonalds training programs are delivered in up to 40 languages, with the primary languages being Chinese (Simplified and Traditional), English (both International/Commonwealth and U.S.), French, German, Italian, Japanese, Portuguese and Spanish for the top markets. The training materials consist of two elements: core content which applies globally for maintaining consistent food quality and services worldwide, and locale-specific content based on local menu items, food safety regulations and labour practices. The company continues to invest and support initiatives to adapt its products and services to different locales to ensure its global. McDonalds outsourcing: Fourteen McDonalds in Oregon and south-eastern Washington have been linked to the call center operated by SEI-CCS Inc. a Fargo, N.D.-based company that works closely with McDonalds. The call taker in Grand Forks enters your order into a computer and relays it back to the home restaurant, where it pops up on a screen in the kitchen. Meanwhile, a digital camera photographs your car as you drive through. The photo pops up on a separate screen next to the order at the drive-through cashiers window to match the order with the car. A total of 50 McDonalds are expected to be on line within a few months, including seven more of Adams restaurants and five in the Portland area, he said. McDonalds Management change: The changes have been implemented for enhancing the promotional and advertising campaign of the company and to make the company more competitive and adjust the organization to the existing changes emerging with its internal and external environment not bring it to its downturn.With the change management process implemented by McDonald, there is certain resistance or conflicts that have been encountered. The following are resistance faced by McDonald and its plausible solutions to be taken: perception or reaction of McDonalds employees and customers, McDonalds organizational culture and absence of support. Therefore, it is concluded that, changes of management is not bad as long as the changes made can really enhance the competitiveness and strength of an organisation.It is effective, if and only if, a thorough investigation and evaluation of the organizations performance has made. And if the study suggests that there is a need for change, then that is the only time, the organisation should imposed required changes to be done. Because, change of management system is very critical or crucial, one wrong move, the company, might faced its biggest downturn instead of strengthen and expand its business portfolio and survive to the stiff competition in the business arena. It is recommended that McDonald must see to it that the changes are well planned and implemented carefully, because these will the basis for the success and/or failure of any organisation. McDonalds project failed: A projects scope is too monolithic and gargantuan. In 2001, McDonalds planned to spend $1 billion over five years to tie all of its operations into a real-time digital network. Eventually, executives in company headquarters would have been able to see how soda dispensers and frying machines in every store were performing, at any moment. But after just two years, the fast-food giant threw in the towel. As a manager at McDonalds, I would have added in all the restaurant global, delivery service, where McDonalds car or motorbikes will deliver food to the customers indoors. This will raise McDonalds profit and make the customers very happy. Also a healthier diet actually these days will make McDonalds world wide the biggest food restaurant and keep the company to the top. For example in Greece much more people would prefer McDonalds if the food was healthier, because Greek people have on their mind that McDonalds food it is not healthier, maybe introducing a kind of a healthier menu in Greece will bring more customers to McDonalds in Greece. Also, management changes are an excellent way of introducing new menu, but I believe these days it is not necessary for McDonalds to be over advertising. It is better to find a way to launch healthier diet and to deliver them than keep advertising. Because McDonalds is already known and profitable. Last but not least, a good marketing research to overlap with other companies or restaurant might increase McDonalds customers. To sum up with, McDonalds is the biggest food restaurant, it is following the best way to launch new products and come up with the best solutions to any kind of problem. There are just a few issues that need to be differently according to my opinion. Last but not least if McDonalds follow these kinds of issues and in a correct way it will continue being the best food restaurant for years.